Account and data deletion

Request deletion of your Moshtare LP merchant account or personal data without installing or signing in to the app.

How your request is handled

Submit the form below. Our support team reviews the request and uses the contact phone or email you provide to verify ownership and confirm its scope before acting. Submitting a request does not immediately delete an account or change loyalty balances.

Data deletion and retention

After verification, eligible merchant personal data—such as account contact details, sign-in credentials and linked notification-device information—can be deleted or anonymized according to the confirmed request. We explain any data that must remain before completing it.

Financial transactions and points/stamps ledgers are retained as audit records and have no automatic expiry. Data required for security, fraud prevention or legal obligations is retained only while needed for those purposes. Other customers’ memberships and balances are not erased by a merchant personal-data request. The request and correspondence are retained while handling it and documenting the outcome; submitting this form does not start a 90-day automatic deletion period.